[email protected]
FREE Mainland UK Delivery (orders over £40)

FAQs

Our Most Frequently Asked Questions

We’re Ballard’s Natural Dog Treats, a small, family-run business based in South Wales.

We specialise in 100% natural dog treats and chews, carefully chosen for quality, value, and happy, healthy dogs.

We do things the simple way: fair pricing, fast and affordable delivery, friendly customer service, and a website that’s easy to use. Most of all, we care deeply about dogs — which is why our customers keep coming back (and their dogs do too).

That’s a fair question. The short answer? We’re genuinely dog-led, not marketing-led.

Every treat we sell is carefully sourced for quality, nutrition, and sustainability and every order is packed by hand with real care (and usually a wagging tail nearby).

We don’t believe in bulk, faceless fulfilment or over-processed products.

  • We’re a small, family-run business, which means:
  • We choose treats we’d happily give our own dog
  • We price fairly and review costs regularly
  • We respond quickly and personally if you have a question
  • We won’t spam your inbox with endless marketing emails
Most importantly, we believe good treats should do good too.
That’s why we regularly donate treats to local rescue centres, including Hope Rescue, and will continue supporting dogs who are still waiting for their forever homes.
If you’re looking for thoughtfully sourced treats from people who genuinely care about dogs — not just sales — you’re in the right place.

Yes, every treat we sell is 100% natural, with no artificial additives, preservatives, or fillers.

We don’t sell rawhide, and our treats are prepared using air-drying or dehydration, not cooking, so there are no cooked bones. This keeps the treats closer to their natural state while preserving flavour and nutritional value.

Because they’re simple and natural, many of our treats can help support:

  • Dental health through natural chewing
  • Healthy skin and coat
  • Digestion and gut health
  • Dogs with allergies or sensitive stomachs

As with all treats, we recommend supervision while chewing and choosing the right size for your dog.

Our treats boast a lengthy shelf life of 24 months, ensuring long-lasting freshness. We will always display best before dates on your packaging. While the treats will be fine in the box we send, storing them in an airtight container maximises freshness.
Our delivery is handled by Royal Mail’s Tracked 48 service, ensuring orders are tracked and delivered within 2-3 days. We offer free postage on orders over £40. Postage costs are calculated at checkout, reflecting our commitment to providing an efficient and cost-effective service.